Return & Refund Policy

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Return & Refund Policy

Thank you for shopping with Kyra Lumen. We want you to be completely satisfied with your purchase. Please read our Return & Refund Policy carefully before initiating a return.

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Return Eligibility

We accept returns within 14 days of delivery.

To be eligible for a return, the item must:

• Be unused and in its original condition.

• Be returned in its original packaging, including any accessories, manuals, and documentation.

• Be free from signs of wear, damage, or misuse.

Please note that missing or damaged packaging may affect the refund amount or result in the return being refused.

 

Non-Returnable Items

The following items are not eligible for return:

• Items that have been used or show signs of wear.

• Items returned after the 14-day return period.

• Items damaged due to misuse, negligence, improper handling, or unauthorized modifications.

 

How to Return an Item

All returns must be sent by mail.

Before returning an item, please contact us to obtain return authorization and return instructions.

Returns sent without prior authorization may not be accepted.

 

Return Shipping Costs

Customers are responsible for return shipping costs unless:

• The item arrived damaged.

• The item is defective.

• An incorrect item was received.

In these cases, Kyra Lumen will provide an appropriate solution, which may include replacement, refund, or reimbursement of return shipping costs.

 

Refunds

Once we receive and inspect your returned item, we will notify you of the outcome.

If your return is approved:

• Your refund will be issued to the original payment method used at checkout.

• Refunds are typically processed within 7 business days after approval.

• Processing times may vary depending on your bank or payment provider.

 

Currency

All prices and refunds are processed in British Pounds Sterling (GBP £).

If your payment provider uses a different currency, exchange rates and fees may vary and are outside our control.

 

Exchanges

If you receive a defective, damaged, or incorrect item, please contact us and we will be happy to assist with an exchange where applicable.

 

Damaged or Defective Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible and provide:

• Your order number.

• Photos of the product.

• Photos of the packaging.

This helps us investigate the issue and provide a suitable resolution promptly.

 

Contact Us

If you have any questions about this Return & Refund Policy, please contact us:

Email: contact@kyrafy.com