Frequently Asked Questions

What payment methods do you accept?

We accept major credit and debit cards, including Visa, Mastercard, and American Express, as well as PayPal and other secure online payment methods. All transactions are encrypted and processed securely.

Do you ship worldwide?

Yes. We proudly ship to most countries worldwide. Shipping costs and delivery times may vary depending on your location.

How long does delivery take?

Orders are typically processed within 1–3 business days.

Delivery usually takes between 5–12 business days, depending on the destination, product availability, and local carrier services.

How can I track my order?

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and a link to monitor your shipment.

Can I change or cancel my order after placing it?

Please contact us as soon as possible after placing your order.

If your order has not yet entered processing or shipping, we may be able to assist with modifications or cancellation requests.

What is your return and refund policy?

We offer a 30-day return policy.

Items should be returned in their original condition and packaging. Once your return has been received and inspected, approved refunds are typically processed within 7 business days.

For full details, please refer to our Return & Refund Policy.

Do you offer exchanges?

Yes. We offer exchanges for defective, damaged, or incorrect items.

For other situations, we recommend returning the item and placing a new order.

Are the products exactly as shown in the pictures?

We make every effort to accurately display our products.

However, slight variations in colour, texture, or appearance may occur due to screen settings, lighting conditions, photography, or natural materials.

Are your products suitable for gifting?

Many of our products make excellent gifts for home and interior design enthusiasts.

Packaging may vary depending on the product ordered.

How do I contact customer support?

You can contact our support team at:

📧 Email: contact@kyrafy.com

Business Hours:
Monday–Friday, 9:00 AM – 6:00 PM (UK Time)