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PRIVACY POLICY

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Last Updated: December 2025

Kyra Lumen ("we", "our", or "us") operates the website https://kyralumen.co.uk (the "Site"). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our Site or make a purchase.

 

1. Information We Collect

When you visit the Site, we automatically collect certain information about your device, including:

  • Web browser information

  • IP address

  • Time zone

  • Device information

  • Cookies and similar technologies used on your device

 

When you make a purchase or attempt to make a purchase through the Site, we may collect:

  • Name

  • Billing address

  • Shipping address

  • Email address

  • Phone number

  • Order details

  • Payment information (processed securely by third-party payment providers)

 

2. How We Use Your Information

We use your personal information to:

  • Process and fulfil orders

  • Provide customer support

  • Communicate with you regarding your purchases

  • Detect and prevent fraud or security risks

  • Improve and optimise our website and services

  • Comply with legal and regulatory obligations

  • Send marketing communications where permitted by law or where consent has been provided

 

3. Legal Basis for Processing (UK GDPR)

Under UK data protection laws, we process personal information based on one or more of the following legal grounds:

  • Performance of a contract

  • Compliance with legal obligations

  • Legitimate business interests

  • Your consent where required

 

4. Sharing Your Information

We may share your information with trusted third parties that help us operate our business, including:

  • Wix (website and ecommerce platform)

  • Payment processors

  • Shipping and logistics providers

  • Analytics and marketing providers (including Google services and advertising platforms)

We may also disclose information when required by law or to protect our legal rights.

 

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Operate and improve our website

  • Analyse website traffic and performance

  • Personalise content and advertising

You can manage or disable cookies through your browser settings. Certain features of the Site may not function properly if cookies are disabled.

 

6. International Data Transfers

Some of our service providers may process data outside the United Kingdom. Where this occurs, we take appropriate measures to ensure that your personal information receives an adequate level of protection in accordance with applicable data protection laws.

 

7. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, including legal, accounting, and reporting requirements.

 

8. Your Rights

If you are located in the United Kingdom or other jurisdictions with similar privacy rights, you may have the right to:

  • Access the personal information we hold about you

  • Request correction of inaccurate information

  • Request deletion of your personal information where applicable

  • Restrict or object to certain processing activities

  • Withdraw consent where processing is based on consent

  • Request a copy of your personal data

To exercise these rights, please contact us using the details provided below.

 

9. Data Security

We implement reasonable technical and organisational measures designed to protect your personal information. However, no method of electronic transmission or storage is completely secure.

 

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. Any updates will be posted on this page with a revised "Last Updated" date.

 

11. Contact Information

If you have any questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact us:

Email: contact@kyrafy.com

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